Returns

How to return products

We very much hope you will be happy with your products, however we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. You can manage your returns under 'Your Account'. If for any reason you are dissatisfied with your product you must let us know within 7 days after delivery.

Our returns policy is in accordance with the Sales of Goods Act and Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email customerservices@ipendpoints.co.uk

 
The item is in brand new condition, in its original packaging, unused.
The item is working but either is used, marked or something is missing.
The item is tested as faulty.
7 Days OR Less
The item being returned is within 7 days of delivery
A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new. At our discretion we MAY be able to offer EITHER a partial* product refund OR a credit towards a new order. You can return the item for EITHER a replacement, a credit towards an alternative or a full refund.
30 Days OR Less
The item being returned is within 30 days of delivery
A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new. We are unable to offer any reimbursement. You are entitled to a repair or replacement of similar age and condition of the faulty item.
31 Days to 6 Months
The item being return is within 30 days to 6 months of delivery
We are unable to offer any reimbursement. We are unable to offer any reimbursement. You are entitled to a repair or replacement of similar age and condition of the faulty item.
6 Months+
The item is older than 6 months from delivery
We are unable to offer any reimbursement. We are unable to offer any reimbursement. We are unable to replace items of this age; however the item may be covered by a manufacturer warranty. Please contact the manufacturer for more information on their warranty replacement services

The following applies to all returns:

  1. All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
  2. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items, CDs etc for that product).
  3. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
  4. All returned goods must be authorised with a returns number.
    • Goods may be rejected without a valid IP Endpoints returns number clearly marked on the packaging.
  5. All goods must be received within 14 working days of the returns number being issued.
  6. Except in the case of inherently faulty goods i.e. faults present at the time of sale; or goods faulty within the first 7 days return shipping is to be paid by the customer.
    • Customers electing to return items via premium, timed or courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.
  7. Dead on arrival or (DoA) is defined as a product that fails within the first 48 hours after delivery.

Unwanted Goods

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 30 days of receipt. The goods must be in fully resalable condition when returned.

Resalable condition means:

  • the goods are unopened
  • the goods have not been used
  • software seals or manufacturers security seals are unopened
  • the goods are unmarked
  • the goods are in fully resalable condition

Carriage costs for returning unwanted goods are the buyers responsibility. Returns should be made with the original, undamaged, unmarked packaging.


Faulty Goods

Goods faulty with the first 7 days

If unfortunately your goods are delivered faulty or develop a fault in the first 7 days after delivery please log into 'your account' to raise an returns request giving us a description of the fault, together with the manufacturer case reference number (if you have one).

    If the goods are faulty
  • We will send you a replacement unit or provide a full refund
    If the items are not faulty
  • You are responsible for any delivery or collection charges incurred
Goods faulty within the first 30 days

Firstly, please contact the manufacturer (via the 'support' link at the top of this page), to obtain a case reference number. Then log into 'your account' to raise a returns request, giving us a description of the fault, together with the manufacturer case reference number.

    If the goods are faulty
  • We will send you a replacement unit
    If the items are not faulty
  • You are responsible for any collection or return delivery charges incurred
Goods faulty after 30 days and within 6 months

If this unfortunately should happen and your goods develop a fault after 30 days of dispatch please contact the manufacturer regarding a replacement as most offer product warranties and replacement services. You can alternatively return the product to us, however we reserve the right to return the product to the manufacturer for repair or replacement which may take time.

    If the goods are faulty
  • You are untitled to a replacement unit of similar age and condition.
    PLEASE NOTE : This means the replacement might not be a brand new unit
    If the items are not faulty
  • You are responsible for any return delivery charges incurred
Goods faulty after 6 months and within warranty period*

If your item should develop a fault within the warranty period, you are entitled to a warranty repair from the manufacturer. Except for goods with inherent faults, we are unable to replace items of this age.

  • Please contact the manufacturer for more information on their warranty and replacement services

* None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.

Powered By OpenCart
IP Endpoints © 2017